1 Introduction
Xbajee99 (referred to hereinafter as "we", "us", or "the Platform") is an online Sports Betting & casino gaming service. When you open an account or use our services on xbajee99, you share certain information with us. This Privacy Policy sets out our commitment to protecting and managing that information.
This policy applies to our website xbajee99.bet and its associated mobile applications. By using our services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our platform.
We may update this Privacy Policy from time to time. For any significant changes, we'll notify you via email or an on-site notification. We recommend checking this page regularly to stay informed.
2 What Information We Collect
We collect certain information when you register and use xbajee99's services. This information falls into three categories:
a) Information You Provide Directly:
- Full name, date of birth, and gender
- Email address & mobile number
- Residential Address
- National ID, passport, or other identity document details (for KYC verification)
- Payment information — bKash, Nagad, Rocket number or bank account details
- Information provided when contacting customer support
b) Automatically Collected Information:
- IP address and device information (model, operating system)
- Browser type & language settings
- Page visits, clicks & session duration
- Login time and location data
- Betting history and gaming activity
c) Information Received from Third Parties:
- Transaction confirmation details from payment gateways
- Information Received from Identity Verification Services
- Risk data received from fraud prevention systems
| Data Type | Purpose of Collection | Required? |
|---|---|---|
| Name & Contact Information | Account Creation & Communication | Yes |
| Identity Documents | KYC Verification & Fraud Prevention | Yes |
| Payment Information | Deposit & Withdrawal Processing | Yes |
| Device & IP Information | Security & Fraud Detection | Automatic |
| Betting History | Service Improvement & Personalisation | Automatic |
3 How We Use Your Information
Xbajee99 uses your information only for specific, legitimate purposes. Your data is never used for anything unnecessary or unjustified. The primary uses are:
- Account Management: To create, verify, and maintain your account.
- Payment Processing: To process deposits, withdrawals, and other financial transactions.
- Customer Support: To handle your questions, complaints, and support requests.
- Security: To detect and prevent fraud, money laundering, and other illegal activities.
- Legal Obligations: To meet regulatory and legal requirements.
- Service Improvement: To improve your experience and develop new features.
- Personalized Offers: To send you relevant promotions based on your preferences (only if you have given your consent).
4 Data Sharing & Disclosure
Xbajee99 never sells or rents your personal data. However, in limited circumstances, we may share information with trusted partners:
- Payment Processors: bKash, Nagad, Rocket & other payment gateways — used solely to process transactions.
- Identity Verification Services: Accredited third-party verification providers to complete the KYC process.
- Technology Service Providers: Server hosting, data analytics, and cybersecurity service providers — all operating under strict confidentiality agreements.
- Legal Authority: In response to a court order or valid legal claim.
- Company Restructuring: In the event of a merger or acquisition of xbajee99, provided the new owner is bound to uphold the same privacy standards.
5 Data Protection Measures
Xbajee99 uses the latest technologies and practices to keep your information secure. Our security framework is outlined below:
- Transmission Encryption: TLS 1.3 protocol is used for all data transfers. Every piece of information sent from your browser to our servers is fully encrypted.
- Storage Encryption: Stored data is protected with AES-256 encryption.
- Two-Factor Authentication (2FA): An extra layer of security at login.
- Firewall & DDoS Protection: Server-level protection against cyber attacks.
- Regular Security Audits: Regular security testing conducted by third-party experts.
- Staff Training: All our staff are trained in data protection and are bound by confidentiality agreements.
- Data Breach Protocol: In the event of a data breach, affected users will be notified within 72 hours.
6 Cookie Policy
Xbajee99 uses cookies and similar technologies to enhance your experience. Cookies are small text files stored in your browser. The types of cookies we use include:
- Essential Cookies: To maintain your login session and ensure security. These cannot be disabled.
- Functional Cookies: To remember your language preferences and settings.
- Analytics Cookies: To understand which parts of the site are most used — fully anonymized data.
- Marketing Cookies: To show you relevant offers based on your preferences (subject to your consent).
You can disable non-essential cookies at any time through your browser settings. Please note that doing so may affect the functionality of certain features.
7 Your Rights
As a user of xbajee99, you have the following rights over your personal information:
- Right to Access: You have the right to know what information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or incomplete information.
- Right to Erasure: Under certain conditions, you may request that your data be deleted ("right to be forgotten").
- Right to Restrict Processing: In certain cases, you may request that we restrict the processing of your data.
- Data Portability: You may request a copy of your data in a machine-readable format.
- Right to Object: You may object to the use of your data for specific purposes.
- Marketing Opt-Out: You can opt out of promotional communications at any time.
8 Children's Privacy
Xbajee99 is strictly an adults-only platform. We do not knowingly collect any information from anyone under the age of 18.
- Age is verified at registration and no one under 18 is permitted to create an account.
- If we become aware that a minor's information has been collected inadvertently, it will be deleted immediately and the associated account will be closed.
- If you suspect your child is using our platform, please notify our support team immediately.
9 Third-Party Links
The xbajee99 platform may occasionally reference third-party services. These external services have their own privacy policies, and xbajee99 is not responsible for them.
We recommend reading the privacy policy of any third-party service before using it. xbajee99 is only responsible for your information within our own platform.
10 Data Retention Period
Xbajee99 does not retain your data longer than necessary. Standard retention periods are outlined below:
- Account Information: For the duration of your active account and 5 years after closure (as required by law).
- Transaction Records: 7 years from the date of the last transaction.
- KYC Documents: 5 years after account closure.
- Customer Support Conversations: 3 years.
- Analytics Data: Indefinitely after anonymization.
Once the designated retention period ends, data is securely deleted or fully anonymized.
11 Changes to the Privacy Policy
Xbajee99 may update this Privacy Policy at any time. When changes are made, we will take the following steps:
- The "Last Updated" date at the top of the page will be revised accordingly.
- For significant changes, a notification will be sent to your registered email address.
- A notice will be posted on the site 30 days before any changes take effect.
Continued use of our platform after the updated policy is published will be considered as your acceptance of the new terms. If you object to any changes, you may request to close your account.
12 Contact Us
For any questions, requests, or complaints regarding this Privacy Policy, please get in touch with us:
- Email: support@xbajee99.bet
- Live Chat: Live chat support on our website (available 24/7)
- Response Time: Responses are typically sent within 24–48 hours